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Provides an opportunity where attendees are encouraged to ask questions, offer solutions and share advice with fellow participants.

Nursing boards across the country are managing application and inquiry demands at all-time highs. With an increased demand for nurses, changing exemptions to the Nurses Practice Act due to the COVID-19 pandemic, and an aging workforce, nursing boards are tasked with providing consistent guidance while change is ever-present. This session will walk you through the tactical ways your team can utilize customer experience best practices to make your staff as effective as possible. Learn how a self-service strategy and cross-channel integration can save your team hours of time and provide consistent support, regardless of your staff’s technological comfort.

Presenters will discuss their boards online presence (website, social media, online campaigns, etc.) and how they achieved their current position, future plans, and hurdles experienced on their journey.

The Missouri and Delaware Boards of Nursing will share details on how they leverage this tool to assist their boards with their goals. NCSBN will discuss utilizing available Application Programming Interfaces (APIs); best practices and implementations approaches.

Presenters will discuss their boards’ experiences supporting a remote workforce. What tools were used, challenges experienced, approach used to roll-out, users’ reaction, current position, future plans, and hurdles experienced on their journey.

The failure to prevent and detect fraudulent nurse credentials can significantly compromise patient safety. This presentation will assist in developing safe practice policies and will review red flags in the application process.

Looking for effective ways to apply the NCJMM in your classroom? Our nursing education experts will share concrete tips and techniques that educators can use to assess clinical judgment in classroom settings.